Recently, Roofing Insights CEO Dmitry Lipinskiy made a visit to Salt Lake City for a JobNimbus tour, one of Roofing Insights’ preeminent sponsors.
There were a bevvy of reasons for Lipinskiy’s visit, but the one many contractors wanted to see addressed involved an incident earlier this year in which the servers at Job Nimbus crashed for a day, leaving many contractors without the convenience of such a quality app.
During Lipinskiy’s tour around JobNimbus, he met with the Director of Engineering to get a thorough explanation regarding the earlier systems failure.
Here is a quick transcript of that conversation, which also included an employee from the marketing department.
Director of Engineering:
We’ve been re-platforming our infrastructure so that we can handle more users in a more timely and robust way for the long term. There were two ways to get there: one was more risky, in terms of upgrading clusters in a much more aggressive way. The other way we would have to do it is build a whole bunch of testing framework on the back end, test it there, simulate fake traffic, and all sorts of things to upgrade that infrastructure. We chose against that and instead thought we were fairly safe at rolling it out, and we had problems. So, we had a couple instances where we affected our customers more than we should have. We learned a lot from that and we’re not doing it anymore. Now we’ve gone five weeks with no down time.
Adds the employee from marketing:
When you’re coming to code, and you’re putting out new things, you never know: one little thing could be wrong, and it may not cause a bug in any of the other stuff you’ve trialed or tested, but the moment you go live, that one little thing can cause a huge issue.
Director of Engineering:
The more complexity you have, the more you realize you can’t plan for every different parameter or different aspect of that complexity, so it’s actually better to plan for failure and be able to resolve it extremely fast.
After the tour was completed, Lipinskiy took the time to offer his take on JobNimbus’ systems glitch from earlier this year.
His response proved favorable:
Sooner or later, your business’ technology will go down. You’ll get a bad review. Something major will happen. For example, maybe you re-roofed the wrong house, but even then, it’s not about what happens. It’s about how you deal with it, and I appreciate how JobNimbus deals with their problems by being open and transparent. As a company, you’ll always have to be honest with your people, potential clients, and employees.
In those adverse situations, Lipinskiy has some advice for how to properly navigate the turmoil.
Just tell it like it is. Don’t sugarcoat it. JobNimbus owns their problems, and I really appreciate that about them.
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