HomeAdvisor is one of the leading companies that provides business leads to small business owners, contractors, and homeowners. It prides itself in matching local construction professionals with the people that need them. Unfortunately, reviews and people’s experience with HomeAdvisor shows that the company has fallen short of its promises.
HomeAdvisor makes it difficult for people to cancel their sign-up or get a refund for dead leads, leads that did not yield any positive results. Many people at many times in different situations have tried to cancel their sign-up, but HomeAdvisor makes it difficult for them to cancel or get a refund of these worthless leads.
People pay $127 for a lead that does not exist; nobody answers the calls or returns the calls, yet HomeAdvisor would not refund the money instead they put it as credit towards future leads. Worse still, when they promise to put the credit towards a future lead, they would not apply it until multiple requests had been made to do so.
No one would like to pay for a dead lead, and it is perhaps a big issue hanging on HomeAdvisor. Even when it promises to cancel a sign-up, they put it on pause for six months and reactivate it again, continuing to withdraw money from the customer’s bank account. Once you sign up with HomeAdvisor, it is difficult to walk away. This is a poor business model.
Founder, and CEO of Roofing Insights, Dmitry Lipinskiy narrated his negative experiences with HomeAdvisor and concluded that the company is a rip-off. Having tried to cancel his sign-up four separate times, HomeAdvisor reactivated the account without his knowledge and resumed withdrawing his money. A representative of HomeAdvisor made a defense that HomeAdvisor is not “Guaranteedjob.com; you pay whether you get the job or not.” The response does not sound like what a reputable and reliable company would do with small business owners.
A further insight into HomeAdvisor reveals 200 negative comments from its former employees. The reviews were very consistent. One of the reviews titled, “Seven Years Wasted”, disclosed that the company renamed its name from “Service Magic” to HomeAdvisor to distance it from hundreds of lawsuits against it. The employee disclosed that Home Advisor’s profit hangs on lying to the contractors and homeowners about cost and prescreening. He added that management treats employees like “doggies that got into the trash while the owner was away.” Another review disclosed that the management empowers the employees to lie to customers in order to close the sale. Many other reviews have a similar negative tone. It is necessary for every prospective customer of HomeAdvisor to research them, watch the video on this site, go to www.glassdoor.com to read reviews of their employees and customers before deciding to sign-up for business.